Vintners Resort
4350 Barnes Rd, Santa Rosa, CA 95403, USAAbout Vintners Resort
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4350 Barnes Rd, Santa Rosa, CA 95403, USASee Your Business Here!
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Excellent accomodations. Close to everything! The service and food is excellent. The property is well maintained. We also had a catered event. Their event services were very impressive.
We recently planned a stay at Vintners Resort in Santa Rosa, CA, for my wife's birthday. This was our first time in California and our first visit to a winery, so we were incredibly excited. However, our experience turned out to be a significant disappointment. Upon our late arrival from San Francisco, we were greeted with a series of unfortunate events. The chocolate strawberries we had ordered were left sitting in our room for hours, losing their freshness. The room itself was not in the best condition, emitting a strong, moldy smell. The ottoman at the end of the bed was peeling leather, there was a hole in the wall near the door, and the smoke detector was hanging from the ceiling. The bathroom was equally problematic, with exposed wires near the fire sprinkler system and signs of black mold in the shower. Adding to our frustration, the in-room phone didn’t work, making it impossible to call the front desk. We could not use our cell phones to call the main hotel line either, so we had to walk back up to the front desk. When we returned to the front desk, the very nice lady there apologized and tried to move us to another room, but it had the same issues. Unable to bear the conditions, we made the difficult decision to not stay the night and embarked on a search for another hotel, which added another 45 minutes to our already long day. The stark difference between the room's actual condition and its advertised state, coupled with the high price we were expected to pay, left us deeply upset. We were told that someone from management would call us the next morning, but we never received that call. After two days without any follow-up, my wife called back to confirm the charges and inform management of our experience.
Absolutely beautiful property with clean rooms and friendly service. They comped us a crib since we brought our son which was very nice. I was also impressed that they called us after I emailed a question. The location is really great. It's right off the freeway but it's set far enough from the road that it is quiet and peaceful. We felt like we were far away. Star off for the room service food. The quality did not match what we got. Also we attempted to call the front desk a few times and 4/5 times there was no answer. The room was very clean and absolutely gorgeous. With the premium cost of the room and the resort fee I wish it included breakfast. It also would've been nice if they had commemorated my anniversary in some way. You can tell they put a lot of thought into the entire space. Large bathtub, recess lighting, fireplace, etc Otherwise I highly recommend and we plan to return!
We stayed here for my birthday weekend and it was absolutely lovely! The pool is under construction and we were not made aware until check in, but they more than made up for it for us. The grounds are stunning, the rooms are huge and gorgeous! Can’t wait to stay here again and see the pool after construction. Special shout out to Robert the manager, Christian, and the night manager who took incredible care of us. Thank you again!
Stayed here for our wedding anniversary. Were mildly concerned about the proximity to 101, but the doors and windows keep out the sound so we only noticed the sound when we were outside. When we arrived there was a hand written note welcoming us and congratulating us on our anniversary - nice personal touch. Very comfortable room and the staff access via text was very convenient. If you stay we highly recommend getting a room with the Roman tub - it was exquisite. We plan to be back again.