7 January 2021
Citizens and employees in California’s Sonoma County are experiencing dramatically quicker processing and approval times, following the strategic rollout of a digital e-signature tool, according to county IT officials.
For a county with 41 different departments — serving half a million citizens — the cascading effect of reducing business processing cycles is already delivering promising results, said Jim McKenney, project manager in the Information Systems Department for Sonoma County, during a recent StateScoop podcast.
“We had numerous solutions out there that were ad hoc, and we needed something that was cohesive and supportable for the enterprise,” says McKenney, explaining the impetus behind finding a centralized e-signature solution.
But finding the right uses cases was as important as finding and implementing the right tool, added Carolyn Staats, Sonoma County’s director of innovation in the Information Systems Department.
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